At Candylab Toys we stand by our products. That's why we offer a lifetime warranty against defects in material or workmanship. Every Candylab product goes through several levels of quality control before it is shipped out and our products are designed to last for years. That being said, we understand that things happen, so we offer a lifetime guarantee on all of our products. Any broken parts, missing tires? We will replace or send you a new set. Note the "defective" part of this lifetime guarantee. This means that the warranty does not cover cosmetic wear that does not affect the safety or function of your product. A scratch or dent is just proof that you are using your Candylab as you should be. Just be careful of reckless driving!
ORGANIZING A PRODUCT REPLACEMENT
To ensure that our engineering and quality control teams have the tools to continuously improve our products, we require that product is returned to us before we ship replacements. If your Candylab product breaks or is somehow faulty, send us a note via email, and we will get you whatever you may need: firstname.lastname@example.org