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WEBSITE SHIPPING

Service

IN THE US:

OUTSIDE THE US:

Fedex Ground

FREE OVER $75 & FAST*

Nothin’ much better than this. 2-5 business day transit time.

International Economy*

Cheapest and quickest option.

4-7 business day transit time.

 

USPS Priority

Used only for items under 3lbs, unless specified.

2-3 transit time.

Not available for international orders

 

*Handling time is generally 1 business day for all shipments, unless the item is on pre-order. Orders received after 12:00pm Eastern Time are not processed and shipped until the next business day. International orders usually arrive in 4-10 business days depending on location. We also offer expedited international shipping options at a higher rate. Check out what your options are during your checkout process.

If you have any questions about your shipping rate or options please submit your question before submitting your order. We would hate for your order to ship out before your question is answered!

 

  

  

FOR US ORDERS

Shipped from our warehouse in Montgomery, PA. If your order is under 3lbs it will be typically shipped via USPS. If over 3lbs your order will be shipped via Fedex. Specific service will be automatically chosen by our system when your order is processed, and depends on the size/weight of your order. If you prefer a certain carrier, we would be more than happy to accommodate. Please send us a note to littlehelper@candylabtoys.com before completing your order.

 

  

WHY CHARGE FOR INTERNATIONAL SHIPPING?

We don't want to compete with our international retailers. Our products are priced differently around the world. Those prices reflect the local import duties and local cost of living. By offering free shipping everywhere, we often undercut our local retailers. To avoid paying for shipping, we whole-heartedly encourage you to buy from a Candylab Toys retailer near you!

 

 

DUTIES & TAXES

All international shipments are subject to duties, taxes and clearing fees which you are responsible for paying - your orders are without sales-tax or VAT. If you refuse delivery, your package will be abandoned. Once abandoned, we can’t ship another package to you or issue a refund. Filling out your shipping address correctly is very important. A wrong address and package sent back will incur shipping charges back to USA on our account. A wrong address and package sent back will incur shipping charges back to USA on our account. If your parcel sits unclaimed and / or you have not answered our increasingly alarmed emails, there is a chance it will be sent back, or abandoned at destination. We would not be able to resend your order nor refund you in such a situation.

 

 

PREPAID DUTIES & TAXES

Good news! While at checkout you will notice that we now offer the option to prepay your duties and taxes fees. After plenty of research, this is a feat that we are very excited to provide on our website. Simply select the “Duties & Taxes Included” option at checkout. This option will include BOTH your shipping costs and duties & taxes fees. This means once your package arrives everything is hassle free! No fees demanded by customs in order to release your shipment. If by some strange occurrence you are still required to submit any form of payment please reach out to us immediately, we will work it out on our end: littlehelper@candylabtoys.com

 

 

TRACKING 

You will be emailed a tracking number as soon as your order ships.  For US postal service choices, this tracking will ONLY go as far as getting it out of the country, and it will then enter each country's respective tracking system. So if you live in Poland and you receive a tracking email, you will only be able to track it on www.usps.com until it has left the US.  After that it stops showing progress and you have to inquire with your local postal carrier.  We know, it's not ideal, but not much we can do.  We can not offer refunds for a lost package once tracking shows it left the US.  We do not have the ability to insure the parcels, please consider this when placing orders - especially with shipping via USPS.  We hope this helps answering your urgent shipping questions.  For more info, please drop us a line at littlehelper@candylabtys.com