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SERVICE:
IN THE US:
OUTSIDE THE US:
FedEx Ground
FREE OVER $75 & FAST*
Nothin’ much better than this. 2-5
business day transit time.
International Economy*
Cheapest and quickest option.
4-7 business day transit time.
USPS
Used only for items under 3lbs,
unless specified.
2-3 business day transit time.
Not available for international orders.
FOR US ORDERS

Shipped from our warehouse in Montgomery, PA. If your order is under 3lbs it will be typically shipped via USPS. If over 3lbs your order will be shipped via Fedex. Specific service will be automatically chosen by our system when your order is processed, and depends on the size/weight of your order. If you prefer a certain carrier, we would be more than happy to accommodate. Please send us a note to littlehelper@candylabtoys.com before completing your order.

WHY CHARGE FOR INTERNATIONAL SHIPPING?

We don't want to compete with our international retailers. Our products are priced differently around the world. Those prices reflect the local import duties and local cost of living. By offering free shipping everywhere, we often undercut our local retailers. To avoid paying for shipping, we whole-heartedly encourage you to buy from a Candylab Toys retailer near you! Check out our Store Locator. 

DUTIES & TAXES

All international shipments are subject to duties, taxes and clearing fees which you are responsible for paying - your orders are without sales-tax or VAT. If you refuse delivery, your package will be abandoned. Once abandoned, we can’t ship another package to you or issue a refund. Filling out your shipping address correctly is very important. A wrong address and package sent back will incur shipping charges back to USA on our account. A wrong address and package sent back will incur shipping charges back to USA on our account. If your parcel sits unclaimed and / or you have not answered our increasingly alarmed emails, there is a chance it will be sent back, or abandoned at destination. We would not be able to resend your order nor refund you in such a situation.

TRACKING

You will be emailed a tracking number as soon as your order ships.  For US postal service choices, this tracking will ONLY go as far as getting it out of the country, and it will then enter each country's respective tracking system. For example, if you live in Poland and you receive a tracking email, you will only be able to track it on www.usps.com until it has left the US. After that it stops showing progress and you have to inquire with your local postal carrier. We know, it's not ideal, but not much we can do. We can not offer refunds for a lost package once tracking shows it left the US. We do not have the ability to insure the parcels, please consider this when placing orders - especially with shipping via USPS. We hope this helps answering your urgent shipping questions. For more info, please drop us a line at littlehelper@candylabtoys.com